Rebecca Paredes August 10th, 2016
This is it, you tell yourself. It’s time to get into superhuman shape.
You feel inspired by Kristin Armstrong’s third gold medal in cycling and Michael Phelps’s performance (and sass) in the 200-meter butterfly. You want to start building your Olympic body with the help of a fitness tracker, and after hours of internal wrangling, you pick up the Fitbit Blaze for its on-screen workouts and smart notifications.
But now you’re trying to set it up using the Fitbit app for iPad, and your gold medal dreams are crushed. It isn’t working.
The Fitbit iPad app is a great way to easily view your activity data. But if you’re having trouble with the app, don’t let a brief delay get in the way of your fitness goals. We dove into the Fitbit forums to find common issues — and their solutions.
Setting Up Fitbit App For iPad
First, let’s cover the basics. Here’s how to set up your Fitbit using the iPad app:
- In the App Store, download the Fitbit app onto your iPad.
- Launch Fitbit. Tap “Join Fitbit” to create your account.
- Once you’re logged in, tap “Account” from the Fitbit dashboard.
- Tap “Set Up A Device.” Select your fitness tracker. Follow the instructions on the screen to set up your device.
For an idea of what this looks like, take a look at how we set up a Fitbit Charge HR on an iPhone:
Fitbit iPad App Issues And Solutions
iPad Isn’t Showing Recent Data
In pursuit of your Olympic goals, you ran a local 5k. Back at home, you open up the Fitbit iPad app to update your account with your steps — but nothing happens. What in the name of Usain Bolt is going on?
Fitbits need Bluetooth 4.0 to sync your data. If you’re using an older-generation iPad, you won’t be able to update your progress through your device. Not willing to drop some Benjamins on a new iPad? You can use a smartphone or your computer to sync your data instead.
Fitbit Won’t Sync With iPad
Here’s the situation: your Fitbit is connected to both your iPad and your smartphone, and can sync your data on either device. But all of a sudden, your Fitbit won’t recognize your iPad at all. The culprit? Their Bluetooth bond.
Your Fitbit displays smart notifications through a Bluetooth connection. If you try to sync your Fitbit with your iPad after it has already bonded with your smartphone, there’s a chance that you won’t be able to sync with a second mobile device.
To solve this problem, try turning off Bluetooth on your smartphone to temporarily disconnect the bond.
I Can’t Find The Fitbit App
Has your Fitbit app disappeared? This is a known issue, whether you’ve been using the Fitbit app for iPad for a while or you’re downloading it for the first time. In your tablet’s web browser, navigate to fitbit.com/app and scroll to the bottom for a download link.
Pairing Takes Forever
You’re in the process of setting up your new Fitbit, but the pairing process is taking forever. At this stage, your app is supposed to be able to detect your device. If you’ve been waiting longer than a few minutes, force-close the Fitbit app and try pairing your device again.
My Dashboard Isn’t Showing My Info
Wondering how you can view your steps? Some Fitbit data, like step count and sleep info, can be hidden from your dashboard.
To change your dashboard, open the Fitbit app and tap “edit” in the top right corner. If a tile is hidden, tap the + icon to show it. If you want to hide a tile, tap the x icon in the top left corner. You can also rearrange tiles by holding and dragging them to new locations.
Have you run into any issues with your Fitbit app for iPad? Let us know in the comments!
Tell Us What You Think