Not everyone thinks about the necessity of a good warranty. But it’s an important part of buying a fitness tracker. After all, between hitting the gym, the beach, or playing your favorite sport, you may damage your device in pursuit of an elevated heart-rate.
We decided to test Fitbit customer service to see how well the warranty stacks up against the competition.
Fitbit Charge Band Broke
One common complaint with the Fitbit Charge (or any Fitbit) is that the band may break. So what happens if you break your Fitbit band? First, contact customer service to see if your Fitbit Charge is protected by the warranty. If it’s not, you may need to purchase a new band. These range from an inexpensive standard replacement to a fancy designer upgrade.
Fitbit’s warranty is ahead of the curve in many respects. If you dislike your Fitbit for any reason, you can return it for a full refund within 45 days of purchase. If you’ve broken your Fitbit, or the Fitbit Charge band broke, the standard warranty for the Fitbit extends to a year after purchase.
Fitbit Customer Service
Fitbit’s customer service is a solid five stars. On the company’s contact page, there are multiple ways to get in touch with a customer service agent — and there’s an option for almost anybody, regardless of how busy your lifestyle is. Extra points awarded for a breakdown of estimated reply times.
There’s something for everybody, whether you prefer to speak to a real person or your crippling telephone anxiety makes live chat a dream.
Being of the crippling anxiety persuasion, live chat is a blessing for me.
Although 43 may seem like a rather hefty weight, the queue disappeared rapidly. I was helped by a representative named Eddy H, who was both friendly and efficient.
After I gave him my information, he verified my warranty and gave me clear instructions on the next steps. I was pleasantly surprised to receive a prepaid Fedex label — I’ve dealt with product returns in the past that made me pay for postage, which is an irritating hassle.
So what are Fitbit customers from around the web saying about Fitbit’s customer service? It’s a mixed bag.
If you’re suffering from the dreaded “Fitbit rash,” don’t expect to get a free upgrade to a leather strap. On the Fitbit Forums, customers have complained that the rubber band can cause skin irritation. Upon contacting Fitbit, an offer wasn’t made to upgrade the band to leather — but Fitbit did offer the customer in question a full refund.
What happens if you happen to lose your Fitbit while you’re out and about? From a Reddit forum, multiple customers wrote that, after reporting their Fitbit missing, the company offered them a replacement free of charge! Customer service doesn’t get much better than that.
Honestly, I have no complaints about my Fitbit customer care experience. If anything, it made me feel better about recommending Fitbits to others — if anything goes haywire, you’ll always have someone to speak with.
Have you ever had to rely on your Fitbit warranty? Tell us about your experience below!